Refund Policy

At Acemero Technologies Pvt. Ltd., we strive to provide clear and detailed information about our Hybrid MLM Software to help you make an informed purchase decision. For personalized assistance, our sales and customer support teams are available to guide you.

However, we understand that unforeseen circumstances may arise. To ensure customer satisfaction, we encourage you to carefully review our Refund Policy before making a purchase.

Eligibility for Refund

Since our software is digital and intangible, refunds will only be issued under the following conditions:

• We fail to deliver the software as outlined in our official quotation.
• We are unable to resolve a critical issue within a reasonable timeframe.
• We fail to meet the delivery schedule as agreed upon in the official quotation by more than two months, excluding delays caused by client-requested changes.

In such cases, we will either issue a full refund or offer a replacement product of equal or similar value at the customer’s discretion, without additional compensation or reimbursements.

Non-Refundable Cases

A refund will not be granted under the following circumstances:

The client fails to follow the instructions provided by Acemero Technologies Pvt. Ltd.’s support team or does not provide the required assistance for issue resolution.

• A fix or workaround is available for the reported issue.
• The software was purchased in error or due to a misunderstanding of its capabilities.
• The issue arises due to the client’s system configuration, network settings, or third-party applications or devices.
• The software has been lost, stolen, damaged, or traded.
• The client requests a refund due to a change in business requirements after the software has been delivered.
• Custom modifications or additional features requested by the client do not meet expectations after development is completed per the agreed specifications.

Refund Process

To request a refund, the client must submit a written request to our customer support team with relevant details, including the reason for the refund request and supporting evidence. Each request will be thoroughly reviewed, and a response will be provided within a reasonable timeframe.

For any questions regarding this policy, please contact us at sales@hybridmlm.io.

Note: By purchasing our Hybrid MLM Software, you acknowledge that you have read, understood, and agreed to our Refund Policy.